Support
File an Issue
Report bugs and request features by email
Found a bug or have an idea for Scene.video? Email us and we'll track and prioritize it.
Report a Bug or Request a Feature
Send the details to:
What to Include in a Bug Report
A good bug report makes the problem easy to reproduce. Please include:
- What happened — a clear description of the bug
- What you expected — what you thought should have happened
- Steps to reproduce — the exact actions that trigger the bug
- Screenshots or screen recordings — visuals help enormously
- Browser and operating system — e.g. Chrome 121 on macOS 14
- Console errors — open your browser's developer tools and copy any red error messages
Feature Requests
Have an idea for something Scene.video should do? Email info@solidcloud.io with the subject prefixed Feature: and describe:
- The problem you're trying to solve
- How you'd ideally see it work
- Any alternatives you've considered
Need Direct Support?
For account-specific questions or anything else, contact us by email.